Return Policy Page
Refund and Return Timelines
Thanks for stopping by! All you need to know about our returns and refunds timelines can be found right on this page.
Please note that Business days are from Monday to Saturday, and do not include Sundays and Public Holidays.
I. Dropoff Timeline:
The return drop off time starts from the day you make a request to return an item to the day you return the item to the pick up station. You can make a request to return an item, either returning the order to the pick up station near you or by calling our customer service on 0200804010
All Cities
Drop off your item within:
3
Business Days
II. Refund Timeline:
The refund time starts after your item has been dropped off at any of our pick up points to the day the issue has been confirmed by the after-sales team. A Refund will be initiated within the timelines below:
Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.
Central
Refund processed within:
3
Business days
Rest of Central
Refund processed within:
5
Business days
East, North & West
Refund processed within:
6
Business days
Rest of East, North & West
Refund processed within:
8
Business days
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